ACHIEVE WITH MÉLISSA (referred to as “A.W.M.”) is a one-on-one online Pilates service offering face-toface classes online and in-person and pre-recorded instructional videos.

After an online assessment, your teacher, Mélissa Momplé, will tailor a 60 (sixty) to 75 (seventy-five) minute face-to-face online or in-person exercise programme according to your needs and abilities.

The plans and memberships are designed to provide consistency and help you achieve the best longterm results.

To be eligible for the services, users must be 18 (eighteen) years or older and can follow and participate in an online or in-person class without assistance.

Please read all these terms and conditions.

By using A.W.M.’s services, you agree to these terms and conditions and are assumed to accept them.
Please read them carefully and thoroughly. These terms and conditions and any terms agreed between us in writing constitute a legally binding agreement between you and A.W.M.

References to “A.W.M” in these terms and conditions include the teacher, Mélissa Momplé.

SERVICE AND MEMBERSHIPS – DESCRIPTION

At Achieve With Melissa, my approach is personalised, structured, and designed to help you achieve lasting results. Below is an outline of the process we’ll follow to ensure you receive the best support on your Pilates journey:

1. Initial Consultation
   Before we begin, we will have a 15 to 30-minute conversation to discuss your goals, challenges, and expectations. This is an opportunity to make sure that my services match your needs and that we are a good fit to work together.
2. Assessment Session
   If we decide to move forward, an assessment session will be scheduled. This session combines conversation and practical exercises to assess your body’s strengths, areas for improvement, and specific requirements. This allows me to design a program tailored to you.
3. Discovery Package
   Your journey starts with a 6-session Discovery Package. These sessions help us establish a foundation, understand each other’s styles, and create a clear plan to achieve your goals.
4. Membership for Consistency
   Regular weekly sessions are crucial for progress. My membership options are designed to maintain consistency and maximise results. If a session is missed, I will reschedule where possible or provide a pre-recorded class for that week to keep you on track.
5. Flexible Annual Package
   For clients with busy or unpredictable schedules, I offer an annual package of 30 sessions. This option provides the flexibility to integrate Pilates into your lifestyle at your own pace while ensuring you still see long-term benefits.

ADD-ONS PACKAGES

Two types of add-ons are available:

• Online Only – A package of six classes, valid for six months.
• Comprehensive – A package of six classes that can be switched between in-person and online sessions, also valid for six months.

These packages are designed to complement an existing membership and are linked to a specific membership type. They cannot be purchased or used independently.

MEMBERSHIPS AND CLASS POLICIES

Each membership is a 12-month commitment, including forty-six (46) weeks of online face-to-face teaching and six (6) weeks reserved for the teacher’s holiday, with advance notice provided. Membership payments are divided into twelve (12) equal monthly instalments for accessibility, securing your membership with A.W.M. During the six (6) holiday weeks, pre-recorded classes will be available as part of your membership and at no extra cost to support your independent practice. All intellectual property rights for these materials remain with A.W.M. and are for personal use only.

My membership model is designed to encourage consistency and support the achievement of lasting results. Online sessions allow you to participate from anywhere worldwide, providing flexibility and convenience. Pre-recorded classes are available under specific circumstances, such as unavoidable absences and in a limited amount. Please note that these are intended as supplementary resources and are not offered as an on-demand service.

You have the right to cancel your membership within the cooling-off period, fourteen (14) days from the date of your first payment, by emailing A.W.M. After this period, cancellation is not possible during the first three (3) months (mandatory period). Following this, cancellations require a minimum of four (4) weeks’ notice, equivalent to one (1) billing cycle. Memberships automatically renew annually unless cancelled as per these terms.

Classes can be rescheduled if requested at least forty-eight (48) hours before the original session and rescheduled within six (6) days of the initial date, subject to the teacher’s availability. Late cancellations or requests made within forty-eight (48) hours of the session will result in a lost session with no rescheduling. Rescheduling may require completing more than one (1) session in a single week. If rescheduling is not possible for either party, a pre-recorded class will be provided as an alternative, excluding late cancellations.

Memberships and payments cannot be paused under any circumstances. If necessary, for personal or medical reasons, the membership must be cancelled following these terms, and reserved slots may be made available to other clients.

A.W.M. may terminate a membership at any time with one (1) month’s notice or immediately in case of a breach of terms.

BOOKINGS

To book your sessions, you can send a request via email to melissa@spinefashionista.com or text the phone number provided upon onboarding.

To ensure your preferred time slots are secured, booking all session slots for the full duration of the plan in advance and at least three (3) months in advance for any annual membership and/or packages is strongly recommended. This allows A.W.M. to allocate times and days that are most convenient for you, subject to availability.

Please note that A.W.M. cannot accept weekly or ad hoc booking requests. However, if your availability changes, A.W.M. will make every effort to accommodate adjustments, provided sufficient notice is given and subject to availability and the cancellation and rescheduling policies outlined below.

If a mutually convenient time cannot be arranged, clients on membership plans will receive a prerecorded session for the missed week to ensure continuity in their practice.

PAYMENT

The Assessment and Discovery Package must be paid in full at least forty-eight (48) hours before the scheduled session.

For memberships, the first payment must be made at least forty-eight (48) hours before the membership start date. All subsequent monthly payments will be due on the same day each month as the initial payment.

STRIPE, an encrypted online payment service provider, will process payments securely. Please note that cheques and cash payments are not accepted.

You acknowledge that A.W.M. will not be liable for any loss you may incur if a third party gains unauthorised access to any information you provide to STRIPE.

You are responsible for ensuring the full and timely payment of your chosen plan or membership.
Failure to do so may result in your plan or membership termination.

RENEWAL OF MEMBERSHIPS, UPGRADING, OR DOWNGRADING BETWEEN MEMBERSHIPS

After the mandatory initial three (3) months:

• Your membership will continue for the remainder of the membership year and will automatically renew at the end of each membership year unless cancelled under the terms above.
• Upgrading or downgrading your membership is possible with four (4) weeks’ notice, submitted by email to A.W.M. Changes to your membership plan may be made no more than once every six (6) months.

PRIVACY

Respecting clients’ privacy, confidentiality, and rights is a top priority for A.W.M. We comply with UK data protection legislation and adhere to medical confidentiality guidelines.

The Personal Information A.W.M. Collects:

• First name, last name, phone number, email address, postal address, and next of kin contact details.
• Payment details (credit/debit card) provided during a video or phone call when necessary. Payment information is entered directly into STRIPE, an encrypted online payment service provider. A.W.M. does not retain physical or written records of your payment details. Once entered into STRIPE, A.W.M. cannot be held liable for any unauthorised access by third parties.
• Your medical history.
• Technical information, such as IP address, browser type, operating system, application version, language settings, and viewed web pages, collected when you visit A.W.M.’s website.

You may choose what personal information to provide. However, withholding specific details may impact your ability to engage fully with A.W.M.’s services.

WHY DOES A.W.M COLLECT, USE AND SHARE YOUR INFORMATION?

• To communicate with you as the client.
• For invoicing purposes, STRIPE requires specific personal information.
• For marketing efforts, including surveys, questionnaires, and sending gifts or cards.

DISCLOSURE OF YOUR INFORMATION

• By visiting the website, your data may be shared with third parties, including analytics and search engine providers, to enhance and optimise the website.
• Your teacher, Mélissa Momplé, will never sell or share your personal information with anyone else.
  This information is solely for tailoring A.W.M.’s services to your physical condition.

LAWFUL BASIS FOR PROCESSING YOUR INFORMATION

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases for processing your data are:

a) Your consent: You can withdraw consent at any time by contacting Melissa Momple at melissa@spinefashionista.com.
b) Contractual obligation: A.W.M. requires certain information to fulfil its services.

HOW A.W.M STORES YOUR PERSONAL INFORMATION

Your information is securely stored and protected. It will be retained for the duration of your membership and 24 months following the cancellation of services. After this period, A.W.M. will delete your data promptly and securely.

CONDUCT

To maintain a productive and respectful environment:

• Unless in an emergency, please ensure your phone is kept silent or away for the 60-minute session duration.
• A.W.M. does not tolerate inappropriate or offensive behaviour, including but not limited to:
  • • Inappropriate attire.
    • Illicit or sexually suggestive remarks.
    • Nudity.
    • Attending sessions under the influence of drugs or alcohol.
    • Offensive language.
    • Harassment, threatening, or abusive behaviour towards the teacher, whether verbal, written (email or text), or any other form

PUNCTUALITY AND RESPECT FOR SCHEDULED TIME

Timeliness is essential to ensure you make the most of your session. While unexpected events can sometimes cause delays, clients are encouraged to inform A.W.M. in advance of any potential scheduling issues. In the absence of prior notice, the teacher will wait up to fifteen (15) minutes from the scheduled start time. After this period, the session will be considered forfeited, and no rescheduling or refunds will be offered. Time is a valuable resource, and mutual respect for it helps create a productive and positive experience for both teacher and client.

VARIATION

A.W.M. reserves the right to amend these terms and conditions at any time by providing notice.
Memberships and class prices may also be subject to annual adjustments following the inflation rate.

HEALTH, SAFETY AND LIABILITY

To ensure a safe and effective practice:

• Prepare a flat, spacious, and obstacle-free area for your session.
• Wear comfortable and appropriate exercise clothing.
• Pets are welcome to join you during sessions, provided they do not disrupt the practice or compromise your safety. You are responsible for ensuring their presence does not harm your physical activity or overall environment.

By joining A.W.M., you confirm:

• You are in good health and physical condition.
• You will disclose all relevant health conditions, injuries (past or present), and mobility issues before starting and during your membership. Failure to disclose may result in membership termination.

Classes provided by A.W.M. are not a substitute for medical advice. The teacher is not medically qualified. Participation is at your own risk, and A.W.M. is not liable for injuries, loss, or damages arising from your sessions. Please let the teacher know immediately if you experience discomfort, pain, or feel unwell during a session.

If you are pregnant, postnatal, or have undergone recent surgery or medical procedures, you must inform A.W.M. and may be required to provide medical approval before participating.

A.W.M. may request your consent to use screenshots or videos from your sessions for marketing purposes. Consent is optional, and A.W.M. will not be liable for the agreed usage.

A.W.M. does not exclude or limit liability for death, personal injury caused by negligence, fraud, or any matter where exclusion would be unlawful.

INDEMNITY AND NO WARRANTY

You agree to indemnify A.W.M. against any claims, losses, or costs arising from participating in the sessions or membership. A.W.M. provides no guarantees or warranties regarding specific results or outcomes.

SEVERABILITY

If any part of these terms is deemed invalid, the remaining provisions will remain enforceable and unaffected.

GOVERNING LAW, JURISDICTION, AND COMPLAINTS

A.W.M. strives to resolve disputes amicably. Please contact A.W.M. at melissa@spinefashionista.com promptly with any complaints, and efforts will be made to resolve the issue constructively.

The laws of England and Wales govern this agreement (including any non-contractual matters). Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

By booking this class, I confirm that:

• I am participating voluntarily and take full responsibility for my own health and safety.
• I have consulted my medical practitioner before starting any new exercise programme if needed.
• If I am pregnant, I confirm that I have medical clearance and take full responsibility for participating safely.
• All bookings and passes are non-transferable and non-refundable, except as required under the 14-day Consumer Contracts Regulations (see below).
• If I cannot attend live, I will receive the class replay, available for 7 days (for personal use only).
• If I attend live but leave before the class ends, no recording will be provided.

I understand that the instructor is not liable for any injury, except where caused by negligence, and I will work within my own comfort and ability.

Refunds (14-Day Cooling-Off Period)

Under UK Consumer Contracts Regulations, you may request a refund within 14 days of purchase. 

To request a refund or cancellation, please contact me at hello@achievewithmelissa.com

Single Classes

If the class takes place within these 14 days, by attending, you agree to waive your right to a refund.

4-Class Packages

• If no sessions have been used, you will receive a full refund. 
• If some sessions have been used, the cost of those sessions will be deducted at the single- class rate from your refund. 
• Refunds are processed via Stripe and may take 5-10 working days to appear in your account. 

Once in your login area (to be created on the booking page), you will see all your bookings there. The system will allow you to cancel a class; the refund will not be processed automatically. 

Please get in touch with me at this address hello@achievewithmelissa.com to inform me, so that I can process your refund. 

Pilates in the House – Terms & Conditions

1. General

Pilates in the House classes are organised and delivered by Achieve With Melissa (“the Teacher”) and take place at Brixton House (“BН”).

By booking and attending a class, you agree to abide by these Terms & Conditions and to follow Brixton House’s venue rules and safety policies while on the premises.

2. Bookings and Payments

• All bookings and payments are made directly through Achieve With Melissa’s booking
  system.
• A booking is confirmed only once full payment has been received.
• Bookings are non-transferable and cannot be shared or reassigned to another person.
• Class passes apply to 4 in-person classes to be used within 6 weeks of purchase.

3. Cancellations, Rescheduling and  Refunds

• This pass is non-refundable and non-transferable once the first class has taken place.
• You may request a fullrefund up to 72 hours before the first class if you change your mind.
• Participants may reschedule up to 2 sessions per pass, provided they give at least 24 hours’ notice before the class start time. Rescheduling is subject to availability.
• Late cancellations (less than 24 hours’ notice) or non-attendance will be charged in full.
• If a class must be cancelled by the Teacher (for example, due to illness or venue issues), participants will be offered a refund or class credit for that session.
• Refunds, where applicable, are processed via Stripe and may take 5-10 working days to appear in your account.

4. Health, Safety and Suitability

• By booking, you confirm that you are in good physical condition and capable of safely participating in Pilates exercise.
• These classes are not suitable for anyone who is pregnant, recently postnatal (less than 12 weeks), or has any disability or medical condition that may affect safe participation.
• If you are uncertain whether these classes are appropriate for you, please seek medical advice before booking.
• The Teacher reserves the right to refuse participation if the class is deemed unsuitable for your needs.
• Participation is voluntary and entirely at your own risk.

5. Conduct and Venue Rules

• Please arrive on time; late entry may not be permitted once the class has started.
• All attendees must register at Brixton House’s front desk before coming up to the studio.
• The Teacher reserves the right to refuse participation if the class is deemed unsuitable for your needs.
• Participation is voluntary and entirely at your own risk.
• The Teacher will provide an attendance list to BH before each class.

Follow all Brixton House safety and conduct rules, including:

• Only water in plastic bottles is permitted inside the studio.
• No food, posters, or signage are allowed.
• Please wear comfortable and appropriate clothing suitable for movement.
• Clean socks must be worn during the class for hygiene reasons and out of respect for others.
• Participants must bring their own mat and any personal items required for class.
• The Teacher will not provide any Pilates props or equipment.
  Phones must be switched off or on silent and kept away during class to maintain focus and respect for others.
• Participants must keep the studio clean, tidy, and respectful of others at all times.

6. Liability

• Achieve With Melissa and Brixton House are not liable for any injury, loss, or damage to personal property caused during your participation, except where it is caused by proven negligence.
• Participants are responsible for exercising within their own limits and for their own wellbeing during class.

7. Photography and Recording

• Classes may occasionally be recorded (audio and/or video) for marketing and promotional purposes.
• Recordings will focus on the Teacher and the general class environment, not on individual participants.
• By attending, you consent to incidental inclusion in such material unless you inform the Teacher before the class that you do not wish to appear.

8. Agreement

By completing your booking, you acknowledge that you have read, understood, and agreed to
these Terms & Conditions and agree to follow Brixton House’s venue rules and safety policies
while on site.